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FAQ

FAQ Frequently Asked Questions

Contents

Who and what is Jackalovski?

Jackalovski is a private limited company registered in England and Wales set up by myself, Carl Stratton to showcase and sell products that I have designed.

I am a former engineer in the manufacturing industry who designed and developed manufacturing processes for safety critical automotive electrical equipment for 14 years. I’ve moved from a high volume, mass-production environment to a small scale cottage industry where I can be creative designing fragrances, products and artwork.

Where is Jackalovski based?

Jackalovski in run from my home in my spare time but the storage of chemicals, manufacturing of products and shipping is all carried out at Farrell-Jones Aromatic Solutions Limited (F-JAS) up in north wales. There I can take advantage of their safe working environment and warehouse facilities.

Why does Jackalovski do what it does?

For years I worked as an engineer pitching the most cost effective equipment solutions to my superiors who would often demand functions and functionality that was expensive and unrequired. Now, I’m my own boss and I can look at a customers needs and design products for them based on understanding there needs and provide to them a superior product or fragrance while also creating new products and fragrances that I want to share with the world.

Tax & VAT

Jackalovski Limited is not yet VAT registered so you will not pay any VAT or tax on products if you are buying from the United Kingdome or most parts of Europe. If you are buying outside of Europe or from countries within Europe who are not part of the European Economic Community (EEC), you may have to pay import duty on your items.

Shipping

Free shipping

UK mainland shipping on all products is free and will be sent with an economy shipping service with a 1 day dispatch time. Shipping is expected to be 3-5 business days from the date of payment.

Next day shipping

Next day shipping is available on stocked products however no finished products are kept in stock, only the ingredients and materials to make them. This means that some items may become unavailable before becoming out of stock, if this happens I will attempt to contact you. Please ensure you have up to date telephone and email so that you can be contacted. Same day dispatch is available on orders placed before mid day but no order will be artificially delayed if you do not pay for premium shipping.

International Shipping

Unless otherwise stated, international shipping is available on all items. Standard international shipping is sent by Royal Mail and DPD with a tracked and signed for service. I have no control as to who Royal Mail or DPD will entrust your delivery to in your country and I cannot specify who will deliver you package unless you pay for DHL express shipping.

How do you accept payment?

Internet banking

At the checkout you can pay by bank transfer using your mobile internet banking, please note that your order will not be shipped until you have completed the payment on your order. If you place an order and do not pay, I will send you a reminder within a couple of days to let you know that payment has not been received.

Credit and Debit Cards

I can accept credit and debit card payments which are secured by Stripe. I, myself or Jackalovski as a company will keep, store or handle any of your card details when you pay online. All these payments are handles by Stripe which is a third-party secure payment provider.

Over the phone

Yes, card payment can be processed over the phone however I much prefer not to handle sensitive customer information.

Amazon Payments (Coming soon)

Check out with Amazon payments lets you log in with your Amazon account and use your stored payment information and delivery addresses from Amazon to quickly and easily pay. This payment method also covers you with the Amazon moneyback guarantee.

Do you accept Paypal?

Unfortunately it is against PayPal terms and conditions to sell chemicals of any kind, as such I cannot accept payments by PayPal.

Returns and refunds?

If any product purchased form Jackalovski Limited arrives damaged, broken or incorrect you are entitled to a refund or a replacement, but you will either have to provide photographic evidence or return the item(s).

If you decide that you do not want a product after purchasing it you are not entitled to a refund as all items are made to order, however please contact me to discuss your return as I may be able to restock unopened items.

If you do return an order I will refund you the return postage but please contact me before sending anything back.